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Free Tour Europe Privacy and Cookies Policy

The Best Free Walking Tours in Europe

Last Updated: June 2, 2025

At Free Tour Europe, we are committed to protecting your privacy and personal data. This Privacy and Cookies Policy describes how we collect, use, protect, and, in some cases, share your personal information, as well as our use of cookies on our website, in accordance with the European Union’s General Data Protection Regulation (GDPR) and other applicable privacy laws.

By using our website and services, you agree to the practices described in this policy. If you do not agree, please do not use our website.

1. Data Protection Principles (GDPR)

We adhere to the following data protection principles:

  • Lawfulness, Fairness, and Transparency: We process your data lawfully, fairly, and transparently.
  • Purpose Limitation: We collect data for specified, explicit, and legitimate purposes and do not further process it in a manner that is incompatible with those purposes.
  • Data Minimization: We collect only the data strictly necessary for the stated purposes.
  • Accuracy: We strive to ensure your data is accurate and, where necessary, kept up to date.
  • Storage Limitation: We retain data only for as long as necessary for the purposes for which it was collected.
  • Integrity and Confidentiality: Your data is processed in a manner that ensures its security, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, by implementing appropriate technical or organizational measures.

2. Information We Collect

2.1. Personal Information

This refers to information that can directly identify you as an individual. We collect this information when you voluntarily provide it to us with your consent, or when it is necessary for the performance of a contract or to comply with a legal obligation. This may include:

  • Identification and Contact Data: Full name, email address, phone number.
  • Booking and Transaction Data: Details of the tour booked, date, number of participants, payment information (managed by secure payment gateways; we do not directly store your full credit card details).
  • Communication Data: Information you provide when contacting us via forms, email, or phone.
  • Other Data: Any other information you voluntarily provide for specific purposes (e.g., dietary preferences for food tours, if applicable).

2.2. Non-Personal Information (Usage Data)

This refers to information that does not directly identify you. This information is collected automatically through cookies and other tracking technologies and is used for statistical analysis and website improvements. It may include:

  • Browser type and operating system.
  • Pages visited on our site, time spent, navigation paths.
  • IP address (anonymized where possible and used only for general geographical location and security purposes).
  • General demographic data (always anonymized).

3. Legal Basis and Purposes of Data Processing

We process your personal information based on the following legal bases and for the following purposes:

  • Performance of a Contract: To process and manage your bookings, communicate with you about the tours you have booked, and provide the requested services.
  • Consent: To send you marketing communications, newsletters, or respond to your inquiries when you have given us explicit permission. You have the right to withdraw your consent at any time.
  • Legitimate Interest: To improve and personalize your website experience, for the security of our services, to analyze the use of our site, and to prevent fraud, provided your rights and interests do not override ours.
  • Legal Obligation: To comply with our legal and regulatory obligations, such as accounting or responding to valid legal requests.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information with third parties. However, we may share your information with the following categories of recipients, always with appropriate safeguards and only when necessary:

  • Service Providers (Data Processors): We share information with third parties who provide services on our behalf and act under our instructions (e.g., payment processors, web hosting services, email marketing platforms, data analytics services). These providers are contractually obligated to protect your information and to use it only for the purposes for which we have engaged them, and in accordance with GDPR.
  • Legal and Regulatory Authorities: We may disclose your information if required by law or in response to a valid court order, subpoena, search warrant, or other binding legal process.
  • Protection of Rights: We may disclose your information when we believe in good faith that it is necessary to protect our rights, the safety of our users, or the integrity of our services (e.g., to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person).
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or business restructuring, your information may be transferred as part of the company’s assets, ensuring that the level of data protection is maintained.

5. International Data Transfers

Insofar as your personal data is transferred outside the European Economic Area (EEA), we will ensure that such transfers are conducted in accordance with GDPR, which may include:

  • Transfers to countries with an adequacy decision from the European Commission.
  • Use of Standard Contractual Clauses approved by the European Commission.
  • Adherence to recognized data transfer frameworks (such as the EU-U.S. Data Privacy Framework).
  • Your explicit consent when no other legal basis is applicable.

6. Use of Cookies and Similar Technologies

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. We use them to enhance your user experience, analyze site performance, and, at times, for advertising purposes.

6.1. Types of Cookies We Use:

  • Essential/Strictly Necessary Cookies: These are fundamental for our website to function correctly, allowing you to navigate and use its basic features (e.g., remembering your session, keeping items in the shopping cart). These cookies do not require consent.
  • Performance/Analytical Cookies: These collect anonymous information about how visitors use our website (e.g., pages visited, time spent). They help us understand and improve how our site works. For these cookies, we request your consent.
  • Functionality Cookies: These allow the website to remember choices you make (such as your preferred language or region) and provide enhanced, more personal features. For these cookies, we request your consent.
  • Advertising/Marketing Cookies: These are used to show you ads that are more relevant to you and your interests, both on our site and elsewhere. They are also used to limit the number of times you see an ad and to measure the effectiveness of advertising campaigns. They are usually placed by third-party advertising networks with our permission. For these cookies, we request your consent.

6.2. Managing Cookies and Your Consent:

When you first visit our website, you will see a cookie banner that will inform you about the use of cookies and give you the option to accept all cookies, reject them (except essential ones), or customize your preferences.

Most web browsers also allow you to control cookies through their settings. You can configure your browser to notify you when you receive a cookie, or you can choose to block cookies entirely. Please note that if you disable certain categories of cookies, some parts of our website may not function properly, or your experience may be limited.

For more information on how to manage cookies in your browser, refer to the following links (or search your browser’s help section):

7. Your Data Protection Rights (GDPR Rights)

In accordance with the GDPR, you have the following rights regarding your personal data:

  • Right of Access (Art. 15 GDPR): You have the right to obtain confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data and information regarding its processing.
  • Right to Rectification (Art. 16 GDPR): You have the right to obtain without undue delay the rectification of inaccurate personal data concerning you or to have incomplete personal data completed.
  • Right to Erasure (Right to be Forgotten) (Art. 17 GDPR): You have the right to obtain the erasure of your personal data without undue delay when one of the legally specified circumstances applies (e.g., the data is no longer necessary for the purposes for which it was collected).
  • Right to Restriction of Processing (Art. 18 GDPR): You have the right to obtain restriction of processing of your data when certain conditions are met (e.g., you contest the accuracy of the data).
  • Right to Data Portability (Art. 20 GDPR): You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format and to transmit those data to another controller without hindrance from us.
  • Right to Object (Art. 21 GDPR): You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on legitimate interest or for direct marketing purposes.
  • Right to Withdraw Consent (Art. 7 GDPR): If we base the processing of your personal data on your consent, you have the right to withdraw that consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to Lodge a Complaint (Art. 77 GDPR): If you believe that the processing of your personal data infringes data protection regulations, you have the right to lodge a complaint with a competent supervisory authority (for example, the Spanish Data Protection Agency in Spain or the CNIL in France).

To exercise any of these rights, please contact us at info@freetoureurope.com. We may request additional information to verify your identity and ensure the security of your data.

8. Data Security

We strive to protect the personal information we collect. We implement appropriate technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration, or destruction, including encryption, pseudonymization, and access controls. However, no data transmission over the Internet or electronic storage system can guarantee 100% security.

9. Links to Third-Party Sites

Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children’s Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@freetoureurope.com so we can delete such information.

11. Changes to This Privacy and Cookies Policy

We may update our Privacy and Cookies Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any substantial changes by posting the new Privacy and Cookies Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Policy periodically for any changes. Changes are effective when they are posted on this page.

12. Contact

Have questions? Let’s get in touch! At Free Tour Europe, we seek the best experiences for you. We’ll support you with any questions. Write us your questions via WhatsApp or Email, and we’ll respond within 48 hours.

Phone/WhatsApp: +33 7 68 77 94 79 Email: info@freetoureurope.com Address: 90 RTE de Mittelhausbergen, Strasbourg, France, 67200

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